RETURN POLICY

Last updated: 11/5/25

Thank you for shopping with Van Papier Co.! We take pride in offering quality stationery and excellent customer service. If you’re not fully satisfied with your purchase, we’re here to help.

1. Returns

We accept returns within 30 days of delivery for most items.

To be eligible for a return:

The item must be unused, in its original packaging, and in the same condition that you received it.
You must provide proof of purchase (such as an order confirmation or receipt).

Non-Returnable Items

Certain types of items cannot be returned, including:

Custom or personalized stationery or paper products
Digital downloads or printable items

If you’re unsure whether your item qualifies for return, please contact us before sending it back.

2. Return Process

To start a return, please email us at kayla@vanpapierco.com with the following:

Your order number
The item(s) you’d like to return
The reason for the return

We’ll provide you with return instructions and a mailing address.

Shipping Costs

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we can’t guarantee receipt of returned items without proof of delivery.

3. Refunds

Once we receive and inspect your return, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within 5-10 business days.

Partial Refunds

Partial refunds may be granted for:

Items not in original condition
Items returned after the return window (at our discretion)

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item and packaging.

We’ll gladly arrange a replacement or issue a full refund, including shipping costs.

5. Exchanges

We currently do not offer direct exchanges.
If you’d like a different product, please return the original item (if eligible) and place a new order.

6. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

kayla@vanpapierco.com

Van Papier Co. was founded by artist and designer Kayla Williams. Here, you’ll find original watercolor illustrations and thoughtfully curated designs that blend timeless style with a touch of Southern whimsy.

Kayla’s path to design has been anything but traditional. Raised in the Midwest, she moved South to study business at Belmont University, spent a semester as an art major, and later gained creative experience as a social media director for a Nashville salon. While teaching preschool in a historic Nashville neighborhood, she discovered the refined paper needs of Southern women and fell in love with stationery.

Late nights of illustrating and designing — paired with encouragement from loved ones — eventually grew into a full-time endeavor. Today, Kayla works from Franklin, Tennessee, where she and her husband raise their four daughters, the joyful inspiration behind much of her work.

BEHIND THE NAME: Van Papier Co. — Papier pronounced PAY-PEE-UR — is a nod to Kayla’s Dutch heritage. Van meaning “of” and Papier meaning “paper."